RESERVIX POLICIES

Reservix Early Access operates on a monthly prepaid subscription model.

– Your billing cycle begins on the day your bot is activated.

– Monthly renewal is required to keep your bot active.

– You will receive a renewal reminder before your due date.

– If payment is not received by the renewal date, your bot will be paused until payment is completed.

– Automated billing will be introduced in V2.

– Refunds are available only during the first 7 days of your initial subscription.

– Refunds apply only to your first month.

– To receive a refund, your bot must be deactivated immediately.

– Refunds are not available for renewal months.

– Refunds do not cover setup or onboarding labor.

Refund requests must be sent to support@reservix.ai within the 7-day window.

You may cancel your subscription at any time by contacting support. Upon cancellation:

– Your bot will be turned off immediately.

– You will not be billed for future cycles.

– The remainder of the current month is non-refundable.

– Returning customers must pay for a new cycle and may require re-setup.

– Payment is required before activation.

– Activation occurs within 24–48 hours after payment.

– Customers must provide all required setup information.

– Early Access features may update or improve.

– Accuracy of Google Sheets data directly affects performance.

Support is available at support@reservix.ai.

Support includes: troubleshooting errors, flow fixes, updates, and general guidance.

Support does NOT include: business coaching, IG account issues, or custom development.

Response time: within 24 hours on business days.

During V1, Reservix does not include:

– A full customer dashboard

– Automated billing

– Multi-stylist or multi-location support

– Advanced analytics

– Custom logic beyond the template

– Real-time syncing

– AI-driven error correction

Some tasks require manual updates while V2 is in development.

– Customers must follow Instagram's automation guidelines.

– Spam or prohibited usage may result in suspension.

– Customers should not modify bot settings without guidance.

– Customers must provide accurate service details and availability.

– Reservix is not responsible for IG violations or misuse.

Reservix collects only the data necessary to operate your bot.

Data is not shared with third parties beyond tools required for system functionality.

A full Privacy Policy will be released in V2.