Last Updated: August 2026
The following diagram illustrates how Reservix handles missed-call SMS communications on behalf of participating businesses.
Customer voluntarily calls a participating business using the business's publicly listed phone number.
Customer voluntarily initiates contact.
The participating business does not answer the incoming call.
Reservix automatically sends one customer-service SMS on behalf of the participating business acknowledging the missed call.
[Business Name]: Sorry we missed your call. Reply BOOK to schedule, MENU for business information, or QUESTION for assistance. Msg & data rates may apply. Reply STOP to opt out or HELP for help.
Automated customer-service missed-call acknowledgment.
Customer ignores the SMS.
No response required.
Customer voluntarily replies BOOK, MENU, QUESTION, or another supported response.
Customer actively chooses to continue SMS interaction.
Customer replies STOP.
Automated SMS communication ends.
SMS communication is optional. Customers are not required to reply, and consent to receive or continue SMS communications is not a condition of purchasing goods or services. Message frequency varies based on customer interaction. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.
Reservix does not use this messaging flow for unsolicited third-party marketing or promotional messages.
When a customer voluntarily calls a participating business and the call is not answered, Reservix may send a customer-service SMS on behalf of that business acknowledging the missed call.
Receiving or continuing SMS communications is optional. Consent to receive SMS messages is not a condition of purchasing any goods or services from Reservix or a participating business.
The initial message identifies the participating business and provides instructions for opting out. After receiving the missed-call notification, customers may choose to continue the conversation by replying BOOK, MENU, QUESTION, or another supported response. Customers are not required to reply and may ignore the message.
Message frequency varies based on customer interaction. Message and data rates may apply.
Reply STOP at any time to opt out of further automated SMS communications. Reply HELP for assistance.
Reservix does not send unsolicited third-party marketing or promotional messages through this service.
Mobile phone numbers, SMS opt-in data, and messaging consent information are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
For additional information, please review our Privacy Policy and Terms of Service.
Questions regarding Reservix SMS communications may be directed to support@reservix.ai.