Reservix Terms of Service

Reservix provides automated communication tools for businesses, including missed-call text-back functionality and related customer-service communications.

When an individual voluntarily calls a participating business and the business does not answer, Reservix may facilitate an automated SMS response on behalf of that business acknowledging the missed call and allowing the individual to continue the interaction.

Reservix messages are intended for transactional and customer-service purposes. Reservix does not use this service to send unsolicited advertising, third-party marketing, or promotional messages.

Participating businesses are responsible for using Reservix in accordance with applicable messaging laws, carrier requirements, and platform policies.

Businesses using Reservix represent and agree that they have the authority to communicate with individuals through the telephone numbers used with the Services and will not use Reservix to send spam, deceptive communications, unsolicited promotional messages, or other unlawful content.

Reservix's missed-call functionality is designed for situations in which an individual voluntarily initiates contact with a participating business by calling the business's published telephone number.

Following the initial missed-call acknowledgment, additional automated interactions may occur when the recipient chooses to continue the conversation, including by replying with supported keywords or other messages.

Recipients may revoke consent to receive further automated SMS messages at any time by replying STOP.

Recipients may opt out of automated SMS communications at any time by replying STOP.

After an opt-out request is received, the recipient may receive a confirmation message acknowledging the opt-out. No further automated messages will be sent unless the recipient subsequently provides appropriate consent to resume messaging.

Recipients may reply HELP for assistance or contact Reservix at support@reservix.ai.

Wireless carriers are not liable for delayed or undelivered messages.

Reservix collects and processes information only as reasonably necessary to provide, maintain, secure, and improve the Services, communicate with users, and fulfill legitimate customer-service functions.

Reservix does not sell, rent, share, or otherwise provide mobile phone numbers, SMS opt-in data, or messaging consent information to third parties or affiliates for marketing or promotional purposes.

Information may be disclosed to service providers and subcontractors that assist Reservix in operating the Services, including telecommunications providers, cloud infrastructure providers, payment processors, and customer-support providers, solely as necessary to provide the Services.

Such providers may not use mobile information or SMS consent information for their own marketing or promotional purposes.

Use of Reservix is also governed by the Reservix Privacy Policy.

Unless otherwise required by law, refunds are available only within seven (7) days of the initial paid subscription.

Refund eligibility applies only to the first billing cycle. Setup fees, onboarding expenses, custom development work, and other non-recurring service charges are non-refundable once performed.

Customers may cancel their Reservix subscription at any time by contacting Reservix.

Cancellation prevents future subscription renewals but does not automatically entitle the customer to a refund for the current billing period.

Reservix strives to maintain reliable Services but does not guarantee uninterrupted or error-free operation.

Service availability and message delivery may be affected by telecommunications carriers, cloud providers, third-party platforms, maintenance, network conditions, recipient devices, or circumstances outside Reservix's reasonable control.

To the maximum extent permitted by applicable law, Reservix is not responsible for losses resulting from circumstances outside its reasonable control, including carrier delivery failures or delays, third-party outages, inaccurate information supplied by customers, or temporary service interruptions.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

Reservix may modify these Terms periodically to reflect changes to the Services, applicable requirements, or business practices.

Updated Terms will display a revised "Last Updated" date. Continued use of the Services following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.